Crave Grill House Gets High Marks for Customer Service
Crave Grill House.
When another grill/steak house was set to open up I have to admit I was not expecting more than what we already have. How could they improve or set themselves apart from another halal steakhouse with an all-so-common Italian inspired menu?
Excellent customer service.
Like really excellent. From the hostess to our own waitress to the waitress that wasn’t even looking after us (but stopped to say hello) — they all participated in our experience. Not in an annoying, let me watch you while you chew on that steak way, it was very courteous and professional manner.
When you walk into Crave Grill House it’s really spacious and clean. I think they could have squeezed in a few more tables, but appreciate that they didn’t take that route. The light green walls and dark wood furniture give off a casual style atmosphere, your typical neighbourhood restaurant feel. I would come here for a family birthday party or larger gathering because they really do take care of you so would trust that a special function would go really well.
Now for the food. The owners have years of experience in efficiently running a large, full service restaurant, and it shows. The food also, overall very fresh and great attention to each dish giving you a variety of flavours that change from each menu item – avoiding multiple dishes taste the same.
With “grill house” being in the restaurant’s name, it’s only fair we order their steak. An 8oz New York Striploin is my preferred cut, and a popular choice overall. Beef Short Ribs were also tempting us and then caved with their Four Cheese Chicken. Each dish came with your choice of sides so we went with a good variety: steamed and seasoned vegetables, french fries, rice and mashed potatoes. To drink we went all out with both the mango and pina colada milkshakes – only made with ice cream and a touch of milk.
Here’s where the lovely customer service kicked in, the waitress took our order but warned that the chicken would take 20-25 minutes. We agreed, and waited. Since we expected the wait, we were happy to do so. Also, they made sure that all food came out together. That really stuck out to me because countless times I’ve been the one who is last to get my meal and everyone around me is already half finished before I can even start.
The hostess who seated us came back to make sure we had what we needed while the waitress went to fill our order. That’s what a hostess should be doing – many restaurants they just seat you and then they’re gone. Our hostess was truly a host and made her rounds to ensure patrons were satisfied.
Back to the food, although we had to wait, it was fine. All the food came out together, hot and gleaming with careful preparation.
First thing I noticed overall was salt on every dish was on the low side. Oils as well, were minimal. This was too consistent to be accidental which points to the conscious effort to offer healthier meals. The salt might be too low for many but it was just enough to enhance flavours and was enough for me personally.
Crave Grill House 8oz New York Striploin ($18) was prepared to our requested doneness – medium to medium rare, and we asked for peppercorn sauce. It was a good steak, the peppercorn sauce a bit overwhelming and I needed to scrape off the whole peppercorns, but that’s personal preference.
Four Cheese Chicken ($15), one of their more popular dishes was also well received however, I expected a rich and creamy texture that lingered with hints of garlic. Crave Grill House version was still really good and once I got over my expectations, I enjoyed the artichoke, spinach and cheese filling that oozed from the centre and flavoured the tender meat. I really enjoyed the battered crust, crisp yet light. The chipotle cream sauce gave it the necessary spice to keep the dish from getting redundant after the first few bites.
Beef Short Ribs ($19) were my favourite part of the meal. Even though we didn’t even come close to finishing it off, we took it home and it made great sandwich leftovers the next day (shred and toast on pretzel bun!) Their ribs are slow cooked, tender and had a great kick with East Asian flavour.
The kiddos ate really well. Between the flat bread pizza and alfredo pasta, both boys devoured the pasta and even the steamed vegetables (are these my children?!)
I really had a nice family dinner here, it was relaxed, easy going and satisfying. Although prices might be on the higher end, I do feel that it justifies the level of service and it’ll be interesting to see how other’s react. If you’ve been to Crave Grill House, please leave a comment and let us know what you think!
Meat Source as of May 11, 2013: Chicken is from Sergeant Farms, Beef is from Amir Toronto Halal
Crave Grill House
25 Woodbine Downs Blvd, Unit 5
416 213 1977